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| BIBLIOGRAFIA | | Pires, A.; Qualidade; Edições Sílabo; 2012 Goetsch, D. & S. Davis; Quality Management for Organizational Excellence: Introduction to Total Quality; Prentice Hall; 2012 Summers, D.; Quality Management; Prentice Hall; 2008 Pyzdek, T. & P. Keller; The Handbook for Quality Management, Second Edition: A Complete Guide to Operational Excellence; McGraw-Hill;2012 |
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