| Hossain, L., Patrick, J.D. and Rashid, M.A. (2002), Enterprise Resource Planning: Global Opportunities & Challenges, Idea Group Publishing. • Silva, F., et al. (2000), ERP e CRM, Centro Atlântico. • Oz, E. (2000), Management Information Systems, Thomson Learning. • Khosrowpour, M. (2001), Managing Information Tecnology in a Global Economy, Idea Group Publishing. • O'Leary, D.E. (2000), Enterprise Resource Planning Systems, Cambridge University Press. • Harwood, S. (2003), ERP: The Implementation Cycle”, Elsevier Science. • Shields, M.G. (2001), E-Business and ERP: Rapid Implementation and Project Planning, John Wiley & Sons, Inc • Amaral, L. e Varajão, J., (2000), Planeamento de Sistemas de Informação, FCA Editora de Informática. • Scheer, W. (1994), Business Process Modelling, Springer-Verlag. |